Open Studio and sign in
How to open Studio Cloud in your browser, sign in with the account from your invitation, and what you see first.
Studio Cloud runs in your browser. You open it, sign in with your own account, and you are in your shop's Studio.
What you need
- A desktop or laptop computer with Chrome or Edge. The design screens are made for a big screen and a mouse.
- Your own account. When your licence is agreed we invite your shop's first supervisor by e-mail, and that supervisor invites everyone else. You cannot make an account for yourself.
Sign in
- Open Studio from the Open Studio button on our website, or from the address we gave you when your licence was agreed.
- Type the e-mail address and the password you chose from your invitation.
- Press Sign in.
Studio opens on Home, as you, with your shop's name on it. The sign-in page asks for an e-mail address and a password and nothing more. There is no "sign in with Google", and no way to make an account from that page.
If you cannot get in
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A wrong password. Three wrong passwords are free. The fourth starts a wait of 15 seconds, and the wait doubles each time up to 15 minutes. Nobody is locked out for good. Even a right password has to wait out the wait, so give it a moment rather than typing faster.
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Forgot your password? The link is on the sign-in page. Studio answers the same way whether or not that address has an account, so it never tells a stranger who does. If the account exists, the e-mail carries a link that works once and lasts an hour.
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Your account was taken out of the shop. Sign-in tells you so in words. Ask your supervisor.
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Your shop's licence has ended. If it has run past its days of grace, Studio still opens, but to read only. See When a licence ends, and taking your work out.
Sign out
Your initials, top right, open the profile menu, and Sign out is in it. It is on Home as well. Signing out on one computer signs you out of every computer you were signed in on, so save your job first.