When the press connector is quiet

What to check when the board says Not heard from since, a put job stays waiting, or the connector writes nothing: the computer, the hot folder, Windows.

The press board never shows old figures as if they were now. When a connector has not reported for five minutes its card says Not heard from since and the time. These are the usual causes, in the order to look.

Not heard from since

  1. Is the computer on and online? The connector runs on one computer at the site. If it is off, asleep or off the network, it cannot report.
  2. Was it restarted with nobody signed in? Windows starts the connector at sign-in. A restart with nobody signed in leaves it stopped until someone does. Set the computer to sign in by itself.
  3. Did an antivirus program stop it? Tell us. Do not switch the antivirus off.
  4. Is there a proxy? The connector does not use a proxy Windows is set to. A shop behind one needs the entry to allow Studio's address.
  5. Was it disconnected? A supervisor can disconnect a connector, which stops its reports. Its next report is turned away, and it asks for a new code. Press Show me a code (under Presses, printers and cutters on your network; Add another site first if another site's connector is live) and pair it again. Nothing it found is deleted.

A job stays waiting for the press

The connector fetches only what is put on its own site's presses that you ticked. Read what the board says for the press:

  • It has no hot folder. The connector has no hot folder for the press. Name one under Integrations. See Name a hot folder for each press.
  • Two presses share one folder. Each press needs a folder of its own, and a shared one writes nothing.
  • The press is not ticked, or two connectors claim it. Neither will fetch for it. Tick it among the printers one connector sees.
  • Your licence has ended. The connector keeps its permission and waits. It writes again when the licence is renewed.
  • The job was taken off the press. A job taken off is not fetched. Put it on again.

If the job is stuck and the press is waiting, press Download the print file and drop it in the hot folder by hand. See Download the print file.

It fetched, but nothing printed

Fetched means the connector has the file. It is not the same as printed. Check the hot folder: the file arrives under a name your RIP ignores and is renamed into place. A person at the press starts the job in the RIP. If the RIP shows the file but the cut lines print as ink, read the cut line's name against what your RIP expects.

Where it keeps its records

The connector keeps its token, settings and a log for each month in its own folder under the user's local application data, in a folder named PostPress Connector. The program we gave you holds no token or secret.

When the press connector is quiet | Postpress