Your jobs and customers stay yours

Your jobs, your artwork, your customers and your people are yours, and PostPress does not look at them. Not to fix a fault, not to improve the product, not for any reason. Studio never needs to touch a shop's customer data, and it is built to that rule.

What is yours

Everything in your shop's Studio that says what a job is, who it is for or who did it:

• your jobs and the files they carry, with their names, layouts and previews;
• your artwork, and every file made from it;
• your customers' names, addresses, e-mail and notes, and your orders, bulk orders and due dates;
• your people: their names, e-mail addresses, roles and sign-ins;
• who did what: who had a job, who checked it, who put it on a press;
• your presses, materials, presets, Quick Sets, palettes, swatches, recipes, templates and saved shapes;
• your own colour profiles and measurements;
• what your press connector reports.

"Touches" includes copying, indexing, training on, analysing, processing on a PostPress server, and showing to our staff.

What is ours to keep

Only what is ours:

• your licence, and how many seats it has, because it is our contract;
• the updates we send you;
• the colour profiles we publish for every shop;
• counts with no content, such as how many jobs were saved today, never broken down by a customer, a person or a job;
• our own team's work.

The shop as our customer (who signed, who to ring about the contract) is ours. Your own customers and your people are yours.

What comes to us only if you send it

If you press Send feedback…, what you typed, your name and e-mail, your shop, the screen you were on and, if you leave it in, the job's name come to our team's inbox. If you send us a job so we can help, it comes there too. The owners and PostPress's team, including its software assistants, read it there. We keep it for as long as your contract says, and we put it away when you ask. Nothing else of yours comes to us.

If your licence ends, or you leave

• If your licence runs out, Studio stays open to read, so you can take your work out. Nothing is locked away from you or deleted.
• If you leave, a supervisor can take everything out as one file at any time, with a README and a checksum for every file. See Licences and taking your work out.

Where Studio runs

Where your Studio runs is written into your contract. Ask us and we will say how it is arranged for your shop.